What is F.I.O. (Figure It Out)?

F.I.O. (Figure It Out) manages 5 data types including achievements. Helps you organize, track, and share your work in 1 place for teams and solo users.

Last updated: September 2, 2026

Refund Policy

FIO-PAYPATH (FIO-Paypath, LLC) is committed to fairness. This policy explains when and how refunds are granted for subscription purchases.

1. Subscription Billing

All paid plans (Plus and Pro) are billed on a recurring basis — monthly, weekly, or annually depending on your selected billing cycle. Charges are processed securely via Stripe, Inc.and appear on your statement as FIO-PAYPATH or FIO-Paypath, LLC.

2. Free Trial

Where a free trial is offered, your card is not charged until the trial period ends. You may cancel at any time before the trial ends and you will not be billed. No refund is needed if cancelled before the trial converts to a paid subscription.

3. Refund Eligibility

Scenario → Outcome

Cancel within 48 hours of first charge

Full refund, no questions asked

Technical issue preventing access, reported within 7 days

Full refund or service credit at our discretion

Cancel mid-cycle (monthly or annual)

Access continues to end of paid period; no partial refund

Annual plan — cancel within 14 days of renewal

Pro-rata refund for unused months at our discretion

Duplicate charge due to billing error

Full refund of duplicate amount

Cancel after 48 hours, no technical issue

No refund; access through end of billing period

4. How to Request a Refund

To request a refund, email us at support@fio-paypath.com with the subject line "Refund Request" and include:

The email address on your account
Date of the charge
Reason for the request

We respond to all refund requests within 2 business days. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your card issuer. Chargebacks can result in account suspension. We will work with you to resolve any billing dispute fairly and quickly.

6. Plan Changes & Downgrades

Downgrading from a paid plan to Free will take effect at the end of your current billing period. Your data is preserved. No partial refund is issued for the remaining paid period upon a voluntary downgrade.

7. Contact

Questions about this policy? Contact us at support@fio-paypath.com or visit our Contact page.